Terms, Conditions & Site Policies

Website Terms & Conditions

Thank you for shopping with RCH Supply Co. Please take a few minutes to review our Terms and Conditions. RCH Supply Co. reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Disclaimer:

You acknowledge, by your use of this website, that your use of this website and the products and services supplied by RCH Supply Co. is at your sole risk. You acknowledge that RCH Supply Co., its officers, directors, employees, agents, licensors and suppliers or their heirs and assigns, shall not be held liable for any losses or claims and / or any consequential damage or losses that may incur or be made to incur, due to your use of this website and the products and services supplied by RCH Supply Co.

Indemnification:

You agree to indemnify, defend, and hold harmless RCH Supply Co., its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links:

In an attempt to provide increased value to our visitors, RCH Supply Co. may link to sites operated by third parties. These linked sites are only for your convenience and therefore you access them at your own risk. At the same time, RCH Supply Co. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well.

Copyright:

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RCH Supply Co. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with RCH Supply Co. or to purchase RCH Supply Co. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RCH Supply Co. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Typographical & Inaccuracy Disclaimer:

From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. RCH Supply Co. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). However, we do strive for accuracy and do our best to keep customers and clients informed of any changes whenever possible, though it is not an obligation.

Trademarks:

All trademarks, service marks and trade names of RCH Supply Co. used in the site are trademarks or registered trademarks of RCH Supply Co. LLC.

User Content & Privacy Policy:

RCH Supply Co. company collects, uses and safeguards the information you provide us. You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. When you place an order for a product, we need to know your name, e-mail and mailing addresses, and your billing information so that we can fill, confirm and ship your order, and notify you of your order status. We may also request personal information from you if you submit comments to us through any of our services.

Advertising:

We don’t rent, sell or otherwise distribute to others any information about our customers, except that we may provide your personal information to companies engaged to deliver your order. We also reserve the right to disclose without notice to you any information in our possession if we believe we are required to do so by law, to protect or defend our rights or property, or to respond to an emergency. While we endeavour to use reasonable efforts to safeguard the confidentiality of your information, the Internet is not totally secure. Due to the possibility of transmission errors, hacking or other unauthorized third party activities, we cannot guarantee that data related to the Services will remain secure. If we become aware of a security breach involving such data, RCH Supply Co will make all legally required disclosures, consistent with our ability to determine the scope of the breach, our need to restore the integrity of the system and the needs of law enforcement. The Services are not intended for use by, and RCH Supply Co does not intend to collect personal information from, children under 13 years of age. Children under 13 years of age are directed not to use the Services, whether to submit personal information or otherwise. Some of the Services contain links to websites or other content sources, which are not under the control of RCH Supply Co. We are not responsible for the privacy practices of any linked site or content source.

Remarketing with Google:

RCH Supply Co. has partnered with Google to make use of their Adwords remarketing strategy, to show our visitors personalized advertising content that is most relevant to them. In order to personalize ad content, Google tracks your computer’s cookies as third-party vendors, including Google, show our ads on websites across the Internet based on someone’s previous visit to our site. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

User Obligations:

You warrant, represent and agree: (1) to comply with all laws; (2) that our sale and shipment of any product ordered by you will not, by export thereof, your legal status or otherwise, cause us to violate any law; and (3) to indemnify us against any damages, losses and costs incurred from a failure by you to comply with any law or the Terms and Conditions or from any unlawful use by anyone of any product ordered by you. To the extent the indemnification provisions in the Terms and Conditions are inconsistent with the federal Anti-Deficiency Act, such provisions will be deemed to be inapplicable to any sale made by RCH Supply Co. to a government agency to which the Anti-Deficiency Act applies.

Product Terms & Conditions

Placing an order:

We accept orders via phone, fax , e-mail, and our e-commerce website. After you place your order, we will send you an e-mail acknowledgement.

You do not need to have a previously existing account with us to place orders on the Internet. However some items are only sold through reseller networks and may not be available to the general public.

Our business hours:

We take orders between 9:00 am and 5:00pm PST. All email or fax orders are attended to within 1 business day. Please contact us if you have not received an “order received” acknowledgement for your order within one business day.

Sales tax:

We charge sales tax for all orders in Washington State. If you are located in the state of Washington and have a resale card or certificate, please e-mail, fax, or mail us a signed copy with your trade account application.

Shipping Policy:

Depending on availability, most orders for stocked items are shipped within 2 business days at standard ground rates. We ship ground via common carrier unless we are instructed to use a specific shipping service. Please contact our sales office to determine lead time for your order.

Shipping and handling charges are added to your order and may vary depending on package weight and delivery location.

If you need a special delivery or would like to pick up your order, please let us know.

International Shipping:

We can ship our products throughout the world using air and ocean transportation services. We evaluate international orders from all new customers to determine whether we can accept them.

Returns & Exchanges:

All merchandise is carefully inspected and packed before shipment. Responsibility for safe delivery is assumed by the carrier.  The delivery service and RCH Supply Co. should be notified immediately of any visible damage to the merchandise upon receipt.

All claims must first be reported to the carrier and then to RCH Supply Company within 5 working days. We will supply any information necessary for the completion of your claim. Please hold all packing and original boxes until inspection can be made, or claim is approved.
All orders for Non-inventory items that are customized in any way (i.e. require custom finishing and or are assembled/glued to order), are considered non-cancelable and non-returnable.

A RMA (Return Merchandise Authorization) number will be supplied for all in stock (non-customized) items eligible for returns. All items being returned must be returned in original condition and packing. Please do not send back the items until a RMA is obtained from RCH Supply Co.
Original shipping & handling charges are non refundable.

Warranty Disclaimer:

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, RCH Supply Co. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. RCH Supply Co. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. RCH Supply Co. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Our only warranty obligation is to replace any item proved defective in material or workmanship. All other warranties, express or implied, including without limitation the implied warranties of merchantability and fitness for purpose, are disclaimed.

Product Disclaimer:

Weight and or Size of items shown are approximate and may not be exact. RCH Supply Company reserves the right to change specifications of its products at any time without prior notification.

Most products are handmade and as such slight variations in the product are common. Due to the natural color variations in Stone, our products made of natural stone do vary in colour and no two pieces will be exactly alike. Minimum order quantity (MOQ) requirements may apply on non-inventory & custom developed items.